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FAQ

Help Center

Can’t find the answer? Email us at support@rafflesmarket.com

What are the requirements to register for RS Client Area account?


To register for RS Client Area account, you must submit and upload your Proof of Address (Utility Bill/Driving License/Bank Statement) and Proof of Identity (Identity Card/Passport) documents.




Is it possible to archive an account that is not in use?


No, it is not possible to archive an account. If the account balance has 15 USD or less and there are no login attempts made for 90 days, then it will be automatically archived by the system and you are not able to login. If you want to continue using it, please contact our Customer Support online or by email to recover it.




When are swaps charged at a triple rate for currency pairs and metals?


Triple swap charges apply for positions on FX pairs, Silver and Gold that are held overnight on Wednesday. For the rest of the instruments, triple swap charges apply for positions that are held overnight on Friday. This is a standard practice in the forex industry. These swaps cover the interest for Saturday and Sunday when the markets are closed. All swaps are calculated based on the quote currency. Example: If you open a long position of 1 lot on EURAUD, the overnight swap charge would be -14.11 Australian Dollars. If you had opened the same position on a Wednesday and roll over the position to the next day, the swap would be -14.11 * 3. If the account currency is in USD, then we have to convert the amount above to USD by using AUDUSD spot rate.




Where can I check the SWAP rates?


We update the swaps based on the rates given to us by our counterparties and we recommend checking the swap rates on a regular basis within the MT4 platform. You can check the swap rates by logging into the MT4 trading platform and right-click the Symbol you want to check > Select Properties. There are two types of positions: buy and sell. You must look at the Financing long for swaps for buy positions and at the Financing short for swaps for sell positions. Swaps are charged at the end of day time (22:00GMT for winter time and 21:00GMT for summer time).




Can the account be closed/deleted?


You can close an account, simply send us an email for this request. If your account balance is 15 USD or less and there are no login attempts made for 90 days, then it will be automatically archived by the system and it will no longer be visible in the RS Client Area.




What account types do you offer?


We offer 2 account types: Standard and ECN. Their differences are:- Spreads: The standard account starts at 1.5 pips. Commission: - The ECN account offers different commission schemes: ➳ ECN Gold: the commission is 10 USD per lot; ➳ ECN Platinum: commission is 7 USD per lot ➳ ECN Diamond: commission is 4 USD per lot For more info, you can check at the Account Type section under Trading on our official website.




Can I change the balance of my demo account?


Yes. Simply send an email with your demo account number and decided balance to our Support Team.




Are trading conditions the same on my demo and live account?


Yes, the trading conditions are the same. However, please note that demo accounts operate in a simulated environment which means that no slippage occurs whereas price updates might differ from live accounts.




Can I change the settings of my demo account?


Yes. Simply send an email with your demo account number and decided changes to our Customer Support.




How do I open a MetaTrader trading account?


You can open a trading account via registering our Raffles Market Client Area, efficiently and securely. Click here to open an account with us.




How do I modify or delete a trade in MT4 platform?


Right-click on the position you placed and use the options 'Modify or delete the order’.




I forgot my MT4 password. What do I do?


You can change the password of your account through selecting the ‘Options’ button in Tools. For further assistance, please contact our Customer Support online or by email.




I forgot my RS Client Area password. What do I do?


You can reset the password of your account by clicking Forget button. For further assistance, please contact our Customer Support online or by email.




Where can I find my account balance and my trading history?


You can find your account balance and trading history in your MT4 platform. The account balance can also be seen in your Trade History Order.




Is this broker regulated? Or what license?


You can check our regulations by choosing "About us" > "Regulations" to check.




How long does it take to open an account and to get it verified?


It takes less than 5 minutes to register an account and it takes less than 1 working day to get verified.




Why do I need to submit my documents for account validation?


As a regulated company, we operate in accordance with a number of compliance-related issues. These procedures involve the collection of adequate documentation from our clients, including the collection of a valid ID card and a recent utility bill or bank account statement that confirms the address the client has registered with.




Can I use robot/auto traders or expert advisors?


Yes, you can. All our trading platforms support the use of EAs.




Does your broker provide Copy Trade, PAMM or MAMM, etc?


Yes, we do. Please provide me your details such as Name, Phone number & Email so that I can assign an account manager to assist you in this matter.




How many MT Accounts I can open?


You can open 3 MT4/MT5 Accounts in total.




Could you talk more about Raffles Market?


Please take note that RS is our trading brand. We are an international online forex trading broker with offices across the world. Through our platform, you can trade FOREIGN EXCHANGE, METAL, STOCK INDEX AND ENERGY. RS has been around in the market for more than 10 years. For now, we just started to enter the SEA Markets. RS provides you with low spreads starting from 0.0 pips and ultra-fast execution speed. Not only that, we also provide various type of deposit and withdrawals method. We also offer an excellent trading environment to clients.




How if customer unable to login to MT4 Mobile Version?


If the customer is unable to login when it is connected to WIFI, you can switch to mobile data and try to login again. Vice versa, if unable to log in under mobile data connection at first, you can switch to WIFI connection and try to login again. This method can usually resolve this problem. ➳When it is shown “Failed Authorisation” in Android phone or “Account is invalid” in Apple phone, it is mainly due to incorrect account or password. If the customer is unable to login when it is connected to WIFI, you can switch to mobile data and try to login again. Vice versa, if unable to log in under mobile data connection at first, you can switch to WIFI connection and try to login again. This method can usually resolve this problem. ➳When it is shown “Failed Authorisation” in Android phone or “Account is invalid” in Apple phone, it is mainly due to incorrect account or password.




How if there is a problem that I can't solve from live chat regarding my mt4 or accounts?


You can send an email to support@rafflesmarket.com and make sure the email should include name, order number, order's screenshot, log as well as specific issues and appeals.




How to login to MT4 Mobile Version?


After downloading MetaTrader 4 and MetaTrader 5, login to an existing account, enter the server name: . Then enter the MT4 or MT5 account and password to login.





About Us
Raffles Market LLC. is registered as the Limited Liabilities Company of St. Vincent and the Grenadines Financial Services Authority, under registration number 458 LLC 2020. Address : First Floor, First St Vincent Bank Ltd Building, James Street, Kingstown, St. Vincent and the Grenadines.
Raffles Market LLC is registered with US's National Futures Association (NFA, ID :0531943)

 

Telephone:  +442033180439

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Risk Warning: Please note that forex trading and trading in other leveraged products involves a significant level of risk and is not suitable for all investors. Trading in financial instruments may result in losses as well as profits, and your losses can be greater than your initial invested capital. Before undertaking any such transactions, you should ensure that you fully understand the risks involved and seek independent advice if necessary.

This information is not directed or intended for distribution to or use by residents of certain countries/jurisdictions including, but not limited to, Australia, Belgium, France, Iran, Japan, North Korea and USA. The Company does not offer its services to residents of certain countries/jurisdictions including, but not limited to, Australia, Belgium, France, Iran, Japan, North Korea and USA. The Company holds the right to alter the above lists of countries at its own discretion.

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